Information We Collect
We may collect the following types of information when you inquire about or use our services:
Communication Records: Emails, text messages, phone calls, and feedback related to your service
Personal Information: Name, phone number, email address, service address, and billing information
Service Information: Cleaning preferences, access instructions, scheduling details, and notes related to your service
Payment Information: Payment method details processed through secure third-party payment providers
How We Use Your Information
Your information is used solely to:
- Schedule, perform, and manage cleaning services
- Communicate with you about appointments, changes, or service updates
- Process payments and send invoices or receipts
- Improve our services, training, and quality control
- Comply with legal, accounting, or business requirements
We do not sell or rent your personal information to third parties.
Information Sharing
We may share limited information only when necessary:
When required by law or legal process
With employees or contractors for the purpose of completing your scheduled cleaning
With trusted third-party service providers (e.g., payment processors, scheduling or CRM software) who are required to keep your information confidential
Data Security
We take reasonable steps to protect your personal information through secure systems, restricted access, and internal policies. While no system is 100% secure, we strive to use industry-standard safeguards to prevent unauthorized access or disclosure.
Access To Your Home
Any keys, access codes, or entry instructions provided are used strictly for scheduled services and are stored securely. Access information is shared only with the cleaning team assigned to your service.
Client Rights
You have the right to:
- Request access to the personal information we have on file
- Request corrections to inaccurate information
- Request removal of your information from our system, subject to legal or business record-keeping requirements
Requests can be made by contacting us using the information below.
Changes To This Policy
Cleaning With Care may update this Privacy Policy from time to time. Any changes will be posted on our website or provided upon request. Continued use of our services indicates acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: Cleaningwithcarebymichele@gmail.com
Phone: (360) 306-7078